Last edited August 2026

1. Terms and conditions for admission tickets bought online:

There is no right of cancellation for tickets bought online, and tickets cannot be changed to another date or time. Tickets bought online are also not subject to the right of withdrawal under the Danish Consumer Protection Act, cf. the Act’s section 18, paragraph 2, no. 12. Thus, your ticket is non-refundable.

2. Terms and conditions when you have bought or booked a guided tour, learning activity or school visit:

2.1.

A guided tour or learning activity that was booked via our booking department may be cancelled until 14 days prior to the scheduled date. If you make the cancellation later than 14 days prior to the scheduled date, you will be charged full price for the tour or activity.

2.2.

The number of guests in your booking can be changed free of charge until 3 working days prior to the scheduled date. After this date, you will be charged for the number of guests recorded in the Royal Danish Collection’s booking system.

3. Terms and conditions for event tickets bought online:

If we have to cancel an event (due to illness, low ticket sales or other compelling reasons), the cost of the ticket will be refunded.

4. Resale and commercial use of tickets:

Tickets and other admission products (including admission tickets, event and guided tour tickets, castle passes and gift cards) are sold for personal use only.

Without the prior written consent of the Royal Danish Collection (Den Kongelige Samling), it is not permitted to:

1. resell tickets or offer tickets for sale, at any price,
2. purchase or reserve tickets for the purpose of resale or any other commercial exploitation, including purchasing tickets on behalf of third parties in the course of a business or against payment of a fee or surcharge,
3. broker or facilitate the sale or reservation of tickets for remuneration,
4. use tickets commercially, including in package products, competitions, marketing or as a free gift or incentive, or
5. use automated systems or similar means to make or attempt to make purchases or reservations.

Transferring a ticket privately and free of charge, for example to a family member, is permitted.

In the event of a breach of the above, or a reasonable suspicion thereof, the Royal Danish Collection reserves the right, without compensation, to cancel orders and tickets, to refuse admission and to block customer accounts. Any refund will never exceed the official ticket price. The Royal Danish Collection further reserves the right to pursue claims against any party in breach of these terms and to report breaches to relevant authorities, payment services and platforms.

The Royal Danish Collection only guarantees tickets purchased at denkongeligesamling.dk, at the ticket desks at our venues, or from sellers with whom the Royal Danish Collection has a written agreement. Tickets purchased through any other channel may be rejected as invalid.

5. Login for business clients:

Regular customers/companies may apply to become login clients. Terms and conditions for login clients are specified in a special contract for business partners.

6. Terms and conditions for weddings/renting premises:

If you cancel a confirmed agreement, you will be charged 25% of the rental fee. If the cancellation is made within 3 days prior to the event, you will be charged the full amount.

7. Liability:

Online purchases are subject to the rules in the Danish Marketing Practices Act (in Danish: Markedsføringsloven) and the Danish Act on Certain Consumer Contracts (in Danish: Lov om visse forbrugsaftaler).

8. Privacy:

Personal information such as name, e-mail and so forth will be treated confidentially and is used solely for processing your order. In accordance with the rules for handling complaints, we are required to store this data until two years after your purchase. Furthermore, some information from the transaction will be stored in our accountancy documents, which are stored for five years in accordance with the Danish Bookkeeping Act (in Danish: Bogføringsloven).

Please direct any inquiries about GDPR (General Data Protection Regulation) to [email protected]

https://denkongeligesamling.dk/ is owned and operated by

De Danske Kongers Kronologiske Samling (Chronological Collection of the Danish Kings) at Rosenborg Castle
Øster Voldgade 4A
1350 Copenhagen K
CVR (VAT) no.: DK17754114